Our Philosophy: Our company is built on the principles of delivering quality products and providing the best service in the picture framing industry. Our unique service brings a different perspective! This allows us to make a distinctive and substantial impact for our clients. Our diversified product range continues to grow by following trends, improving our standard products, and listening to the customers.
What makes PFP different from other frame shops ?
PFP gives a more personal service. We assign a PFP specialist to you, He/she will be with you every step of the way. From choosing a frame, to delivering your product. We make every effort into satisfying our customers needs. We offer quality products at reasonable prices.
What makes PFP different from online framers ?
Unlike other frame websites where they sell cheap, undurable frames, we believe in order to purchase a frame, a person should touch and see their frame. Why waste money on a cheap do-it-your self frame, when we do it for you ! We even include picture wire, picture hook + Pickup & Delivery!
What makes PFP different from glass shops?
Unlike other glass shops and dotcommers, PFP will deliver your glass carefully ! Each tabletop glass will come with plastic rings to secure your table! Your PFP Specialist will aid you in placing the glass on your table if desired !
How can I purchase art from your website?
You can send us payment from paypal or pay over the phone. Another option would be sending an invoice to your email ! . We will confirm your payment once we have recieved it and give you information for a schedule delivery date! NY residents must add sales tax
Is framing expensive ?
No, We have frames that are very economical. From simple metallic to Italian wood mouldings. Whether your framing a simple poster or a masterpiece, we can guide you with an appropriate frame.
What happens if I recieve a quote I feel is over my budget?
No worries. We are here to help you reach your budget.
How long does it take to frame a piece ?
In most cases, it takes 3-7 days. Same day service is also available !
Is there really pick up + free delivery...it sounds too good to be true ?
It is free for commercial places, such as Businesses, Hotels, Hospitals, Universities, etc. No matter the size or quantity. For residential service, a customer must commit at least $99 dollars in order not to be charged for pick-up + delivery.
How long does it take to make a mirror or tabletop glass?
For mirror and tabletop glass it takes about 7 -10 days to complete. In some instances it can be done quicker!
What is Museum Glass ?
Museum Glass® from Tru Vue® is the clearest, best framing glass available. Having the lowest possible reflection rating and the highest light transmission of any glass on the market, it's almost as if there's no glass at all. Museum Glass blocks 99% of harmful UV rays from indoor, outdoor lights and helps protect your artwork from fading, so your framed piece will last a lifetime! .Whether you have a picasso or the next picasso, you should definitley switch to Museum Glass.
How can I tell If I have Museum Glass?
You will notice a different color reflection from the nearest light source. Visit http://www.ilovemuseumglass.com for more info !
I have a frame I bought online or frameshop, can you match it ?
We can find an identical or similar frame. We have relationships with many different moulding companies and have access to over 10,000 different mouldings for you !
What is Paypal, is it safe?
Paypal is the trusted name in sending money online. It's fast, easy to use plain simple! Payments go to Sales@pictureframingpros.com. We also take Business Checks.
What is Skype and how does it work?
If your in a different part of the world and would like to speak with us verbally, you can do so by using skype ! It is free to use when you speak with another person that has skype. It is free to download, All you need is an internet connection and a microphone. ( Our I.D. pfpros ) visit skype for more info. http://www.skype.com
I think I know what I want, can you show me frames online ?
Sure, We either come to your location, or show you frames online. When agreeing to a quote from PFP, we will send you an invoice online. Once payment is sent, your order will be in process. Once it is complete, we will email you back a delivery date.
I am located in a different city or country, can I have something framed from PFP.
Sure, We will show you different options for framing your piece. You can mail us your art or whatever you need to be framed and we will take care of the rest !
Do you ship?
Ofcourse, We ship world wide. Your picture frames will be bubble wrapped and professionally boxed. Glass and Mirrors will be shipped by delivery service.
Having trouble choosing what kind of artwork to put up in your office or home ? With our extensive knowledge and relationships with different artists, we can help you decorate your space!
What is your return policy?
Picture Framing- 100% Satisfaction Guaranteed. We will redo it or refund if dissatisfied!
Glass/Mirrors- No refund if customer gives incorrect measurements, otherwise we will redo it or refund if dissatisfied!
Art Installation- 100% Satisfaction Guaranteed. We will redo it or refund if dissatisfied!
Art- 100% - Satisfaction Guaranteed. Refund or exchange within 30 days